Jones Homes celebrates Five-Star Success in the HBF 2025 Customer Satisfaction Survey

Jones Homes is proud to announce that, once again, we have been awarded a five-star rating in the Home Builders Federation 2025 Customer Satisfaction Awards, reaffirming our commitment to excellence in housebuilding and to quality in customer service.

The HBF Customer Satisfaction Survey is an independent survey, produced every year, and made up of comments from new homeowners across the UK. Scoring the highest rating possible of five stars, means that over 90% of Jones Homes homebuyers would recommend the company to a friend. This award is a reflection of the dedication of our teams around the country, in delivering quality new build homes and ensuring the customer experience is one to remember, every step of the way.

Our Passion for Quality

Jones Homes has gained, over the years, a reputation for developing and building new build homes that combine stylish design, with practical modern living. The new build homes for sale at our developments across the UK are built to a high specification, with luxurious interiors, quality finishes and considerate details that set us apart from other housebuilders.

From designer kitchens and stylish, functional bathrooms, through to future proofed technology and energy-efficient materials, every Jones Home is built with quality and your comfort in mind. With a new build home from us, you can expect high-quality fixtures and fittings as standard, so your home is not just beautiful but also practical.

A Remarkable Team Effort

Achieving a five-star rating in the HBF 2025 Customer Satisfaction Survey is not only a reflection of the quality of our new build homes, but also a reflection of the skills and commitment of our teams. From land buyers and planners to our Sales Advisors, each part of the process of building developments is undertaken carefully and with attention to detail, in relation to its position within the community for many years to come.

Five-Stars and Six Decades

With over 65 years’ experience of UK housebuilding, Jones Homes has earned a reputation for constructing excellent new build homes for you and your family to enjoy. As a private, family-run housebuilder, we are committed to delivering homes that meet the highest standards, enabling our purchasers to enjoy a straightforward and stress free home buying experience.

This recognition in the HBF 2025 Customer Satisfaction Survey gives us the confidence to keep striving and to keep raising the bar in the industry. We remain focused on creating beautiful new build homes that are designed with homeowners in mind and always offering an exceptional level of care to our customers.

We would like to thank all our residents who gave feedback to HBF, and also to our colleagues and contractors whose diligence and enthusiasm have helped to bring about this success.

Learn more about our developments across the UK today and find out more about how we can help you find your next home.