Highest rating for customer satisfaction once again!

Jones Homes thanks customers for five-star rating

Jones Homes has thanked customers for their positive feedback, helping the company to secure a 2023 five-star rating from the Home Builders Federation (HBF).

The accolade is the highest achievable in the annual industry ratings published each March, reflecting the company’s exemplary standards and levels of customer satisfaction.

Jones Homes operates four regional offices across the UK in Lancashire, Yorkshire, Cheshire and Kent.

The award means more than 90 per cent of Jones Homes customers would recommend the company to a friend.

The ratings are determined by responses to the NHBC Customer Satisfaction Survey, which is sent to every customer after they move into their new home.

Mark Emerson Jones, Deputy Chairman of parent company The Emerson Group said: “We are extremely proud that Jones Homes has once again been awarded the accolade as a five-star builder by the HBF, based on our customers’ feedback across the country.

“We would like to thank everyone who took the time to fill in the HBF survey while they were settling into their new home for their overwhelming support and positive feedback.

“Jones Homes has long been known for building homes with high specification and for delivering first-class build quality. This means our customers, quite rightly, have high expectations and we always strive to meet them.

“The process of building a new home is complex, beginning with identifying land in the right locations, then finding a design and layout that serves the local market well, even before construction starts.

“The HBF Five Star Builder award reflects the hard work and commitment of both our sales and construction our teams. I’d like to personally thank every member of staff and every sub-contractor for their commitment and attention to detail who have helped us to secure our five-star rating.”