Another Gold Award for Customer Satisfaction 2024 after 92.7% of customers say they would recommend us to a friend.

Jones Homes would like to thank our customers for their positive feedback, helping the company to secure yet another Gold Award for Customer Satisfaction 2024.

In the survey year covering new home handovers from 1st January 2023 to 31st December 2023, 92.7% said they would recommend Jones Homes to their friends, colleagues or family members.

The awards are run by specialist market research company, In-house Research Ltd a leading provider of customer experience research for housebuilders throughout the UK and recognise housebuilders who have achieved an exceptional level of customer satisfaction, as determined by feedback from new homeowners.

The “2024 Gold Award for Customer Satisfaction” is bestowed upon those housebuilders whose customers have overwhelmingly recommended them to their friends and family. To qualify for this prestigious accolade, housebuilders must have received recommendations from 90% or more of their surveyed customers.

In-house Research Ltd spoke to new homeowners of over 90 UK housebuilding brands and collected over 15,000 responses to uncover which developers are excelling in customer service. the results constitute a significant representation of new homeowners across the country providing valuable insights into their experiences with the home buying process.

Commenting on the significance of this award, Tom Weston, CEO of In-house Research Ltd stated, Winning the “2024 Gold Award” or Outstanding Achievement Award is a testament to their dedication and excellence in the field.”