Customer Portal
Don’t just take our word for it...
Here are just a few examples of customer feedback and reviews we have received at this development.
We’ve had an amazing experience and so much support from Denise with our move to a Jones’s home. We never thought it would happen and we visited the site every weekend and nothing was too much trouble for her. She is very knowledgeable and a lovely person, we are very happy to be in our home.
Mr & Mrs S
Resident, Moorfield Park
I just wanted to say a big thank you to Denise Wilson for all her help with this purchase at Moorfield Park. I really appreciate the quality customer service, friendliness of the staff, good site construction and technical service, brand reputation, security and beauty of the chosen location, aesthetically pleasing houses, and Jones Homes` corporate approach. Thanks again!
Mr P
Resident, Moorfield Park
Great Sales people at the office especially Denise and Nicola. Well built houses. Also, Luke who has helped us a lot.
Mr W
Resident, Moorfield Park
Great customer service and all site staff have been fantastic.
Mr Y
Resident, Moorfield Park
We had a really fast, efficient and personal service. I have a great quality home.
Miss J
Resident, Moorfield Park
They were just very helpful. Our queries were dealt with very quickly ... It is just a nice, convenient, quiet location.
Mr R
Resident, Moorfield Park
It is near to Poulton, which is why we moved there in the first place. It is well laid out - more so than the other sites. You don't feel like you are crammed on top of each other. It is really nice... We received everything that we wanted. It has been perfect.
Mr S
Resident, Moorfield Park,
Sales team and site team all very helpful and made whole experience of buying and moving easy.
Mrs W
Resident, Moorfield Park
Absolutely fantastic customer care from both the Sales advisor (Janette A.) and the site manager Billy L. (Site manager). Janette was very helpful and patient with us by walking us through all the extras and choices for selecting materials for our new home. She was great at communicating the progress of the build with us and any additional information Jones Homes required as part of the buying process. Billy has been great at addressing any additional issues with the house after moving in (of which they were all minor and very quickly fixed). All in all very positive experience.
Mr V
Resident, Teasel Green
Janette and Billy were so friendly and helpful and the whole experience benefited from that.could not have wished for more Janette went above and beyond.
Good family firm well built houses not thrown up like some companies.
Mrs W
Resident, Teasel Green
Excellent builder, I would highly recommend! Great team who couldn't do enough for us throughout our moving process. The houses are beautiful and the after care once moved in is excellent. I would highly recommend buying a Jones home. We absolutely love our new home !
Miss P
Resident, Gateford Park
Special thanks to Gateford Lynn, David and Graham. Provide good service with following up and looking for their final items to finish up soon.
Mr L
Resident, Gateford Park
Thank you to everyone at Gateford Park! We had an amazing experience from start to finish. David & Lynn were really helpful throughout and since moving in Graham, has been very attentive and sorted our issues (all minor) very quickly, making the transition into our new home very easy. Would 100% purchase again!
Ms T
Resident, Gateford Park
Really good communication throughout, check ups with us after we moved in
Mr H
Resident, Beaumont Grange
Really helpful all round at Wentworth View. From the initial purchase to completion everything has been extremely straight forward and everyone very helpful. The few very minor bits after completion are all being sorted by Neil, Sam and the rest of the staff who have been great.
Mr E
Resident, Wentworth View
Jones Homes 5* - Wow! After visiting the Teasel Green site by Jones Homes, we were amazed, awed and astounded at the quality of the build of the site and show home. The site is prestige and is clearly kept neat and tidy by all who work there. Also, the show home is the best I have ever visited. In terms of quality the show home felt solid and in terms of decor it was tasteful and exquisite. We were amazed by the attention to detail in the kitchen and the quality of the fittings and the large appliances. After walking around the show home, Janet couldn’t have been more helpful. She was extremely knowledgeable about the history of the company and each style of house that would be available on this site! We had an amazing experience and would recommend Jones Homes to friends and family, which we already have!
Ms C
Visitor, Teasel Green
There is a new site opposite from my estate, they are fantastic! Respectful, tidy and great with the local community
Mr K
Local Resident, Teasel Green
Beautiful house and absolutely fantastic work force , Gail/Vicky/Sam/Neil have gone above and beyond to make my move go smoothly, everyone snagging team workforce has been fantastic, Thankyou to you all for all your support and help
Ms H
Resident, Wentworth View
Philippa and the sales teams guided us through every step of the process and took the stress out of buying our brand new home.
The build is very high quality and were pleasantly surprised at the handover. The attention to detail was pleasing and the house looks beautiful.
Mrs D
Resident, Beaumont Grange
We are absolutely delighted with our new Jones Home that we moved into on the 15th September. We waited a long time for it after Beaumont Grange was first announced in 2020, but we wanted a woods facing Banbury on the second phase so it was a long wait but well worth it! We couldn't be happier with it, it's beautiful and just what we wanted. This is my second Jones Home as I moved from Arundel Park in the same village having lived there for nearly 10 years, and we've now upgraded to a bigger one together.
The service again has been excellent and our sales adviser Philippa Ingram has just been absolutely amazing from start to finish. She is fantastic at her job and also the loveliest person, it has been an absolute pleasure dealing with her over the last couple of years and she made things really easy.
The after care so far has been great, Alan the site manager and Dave the assistant manager are great to deal with. Everyone is really nice, friendly and on the ball.
Our new house is everything we wanted and is just beautiful, I'm sure we will be very happy here for many years to come.
Miss B
Resident, Beaumont Grange
Had a great experience, would recommend
Ms A
Visitor, Teasel Green
Staff at Jones Homes demonstrated excellent communication and patience during our buying process when it took longer than we planned due to issues within our chain. Prior to moving in, the handover meeting was clear and detailed and we were encouraged to ask questions if we had any. We received a very warm welcome on the day we moved in to our new home. Since moving in, any snagging issues so far have been either looked into and / or dealt with promptly. We have found all staff / builders we have come into contact with, extremely approachable and understanding, in particular Jas (in the Sales Office), Carl (Site Manager) and Brandon (Assistant Site Manager) have all been very helpful indeed and continue to be so. As for the site, we love the style of properties Jones Homes build especially as they put emphasis on the look of the houses and gardens, even planting shrubs in the front gardens to enhance the look of the estate.
Mr J
Resident, Cavendish Park
Amazing home from jones - Unbelievable experience from start to finish all the jones team have been more than helpful from sales people to the foremans of the site more than happy with the standards of our new beautiful happy home it's perfect.
Mr W
Resident, Gateford Park
Well done Jones we made it - We had a progress that was very long no fault of Jones with the chain but Jones sales staff and site manager kept our spirits up and continually assured us we would get there making a stressful situation easier to deal with
Mr B
Resident, Cavendish Park
Have looked at Jones homes for years, finally bought my dream house in April. A few minor issues which is to be expected but the site manager is very quick to correct. I love my new home.
Ms L
Resident, Beaumont Grange
Love our new home. We moved into our new home 2 months ago and love it! We have snags as expected but Jones Homes have been really responsive in rectifying any issues. The whole team on site work really hard to make sure you are welcomed and settling into your new home.
Mrs F
Resident, Van Dyk Village
We do like everything about it. I like the bifold doors, the kitchen, the layout of the home, the en suite bedroom, and the bathroom. Our son previously bought from another new build developer, and there is a massive difference in the quality. It is because of the quality of the build. We are very happy with our new house.
Mr S
Resident, Moorfield Park
We moved into our new build at Hillside Way a couple of weeks ago and we love our new home. Our sales advisor, Sandra, kept us updated throughout the process and continues to check in with us even after the move. The site manger, Liam, has also been great and is promptly sorting the minor snags found so far. A positive experience to date.
Mrs C
Resident, Hillside Way
Jones Homes made the process of buying our new home a pleasant experience. They kept us informed regularly along each stage of the process. Our sales advisor Sandra was very helpful and informative making it a smooth process. I would recommend Jones Homes for the quality of the build to their customer service and aftercare.
Mrs G
Resident, Hillside Way
I have just moved into a Jones Homes property on Cavendish Park Bolsover and must report on the premium service that both the sales advisors “Jas Khaira & Lyndsey Morton” have provided me along this journey. Nothing has been too much trouble for both of them whenever I needed any information or advice, always with a smile and warm welcome and a wave when I walk past the office. Massive thx to both of them for going the extra mile and the house is awesome by the way
Mr D
Resident, Cavendish Park
Sandra from the sales team was very helpful all throughout the process of buying the new property.
Mr M
Resident, Van Dyk Village
The support from the first day right up until completion to post snagging from the sales and site team at Cavendish park was nothing short of amazing. Carl, Jaz and Lindsay were always there to answer any questions and ensure we were comfortable and reassured throughout buying out property. The effort and pride taken by the site team to create our beautiful home is exceptional. The team didn’t stop on the day of completion, supporting us when times were tough as a family, making us feel welcomed and at home on the estate. Thank You!
Mr B
Resident, Cavendish Park
We met Jas at Cavendish Park today. Even though we weren’t intending to buy from that development, Jas was so helpful, informative and went out of her way to help us as much as she could. Thank you Jas, excellent service
Mrs M
Visitor, Cavendish Park
Moved in 10 weeks ago! Couldn't have asked for a better service. Jas and Lyndsey looked after us brilliantly whilst buying, selling and moving in and always on hand if we needed advice and/or a cup of tea. Site manager Carl personally took responsibility of any issues we had with the house, of which there were less than 10 in total and delegated tasks to different tradespeople, always a happy chappy and literally could not do more to help us with anything we needed, things take a little time sometimes but we are always informed about timescale so its never a problem. We love our new home and neighbourhood and the Jones Homes team are still on hand if we need anything. I think we would struggle to find a more knowledgeable, kind, and down to earth team who have made a very stressful move (due to solicitors) the best it can possibly be. Thank you!
Mr B
Resident, Cavendish Park
Very happy to recommend quality of homes, quality of service and staff support pre and post purchase. extremely rare high quality and care of services ,housing developments that quickly become homes. Very supportive professional caring staff ,site management and maintenance pre and post .quality counts …
Mrs S
Resident, Cavendish Park
Alderley Gardens has been a 5* experience
From the Sales office to the move-in and aftercare, my experience moving into my second Jones Home in April has been brilliant. You get a real sense of being treated like an individual rather than a “buyer”. Would highly recommend.
Ms S
Alderley Gardens
What a great sales co ordinator Houyam is at Alderley Gardens.
Nothing is too much trouble and an excellent and very knowledgeable attitude to her work.
I would not hesitate to recommend her and really enjoy working with her on our house purchase.
Ms S.B
Alderley Gardens
I am so pleased with my new home, it’s built and decorated to a very high standard. The sales team, Jeff and Rachel, were professional and efficient and guided me throughout my purchasing journey.
Mrs O
Shurland Park
Extremely brilliant experience and very helpful and friendly staff, In honest i must say I am very impressed and extremely pleased with my experience with jones home. The sales consultant named Jeff was so helpful,friendly and professional all from beginning to the end of the whole process when I get the key to my home on Friday, it was amazing the warm welcome I received above all, I will surely recommend jones home to you.
Mr I
Shurland Park
It is a lot more spacious than a lot of the other new sites in terms of the space between the houses and the road size.
Mr B
Shurland Park
I liked the ease of going through the process and the communication throughout and the quality of the home.
Mrs I
Shurland Park
We looked at another development of theirs and they said there were new ones being built here. We knew we wanted a brand new home from this developer.
Mr E
Shurland Park
Help and advice through out the buying process has been excellent and the aftercare first class
Mr B
Resident, Gateford Park
No pushy sales and never felt pressured to proceed. Action taken straight away when small problems were reported. Quality of our new home is much more than other builders we looked at. More space and more higher end items included as a standard e.g. big shower head on showers
Mrs B
Resident, Beaumont Grange
Would recommend! All the team were so helpful throughout the process, even after moving into our lovely new home they've been so attentive. Moving is always a painful process but Jones homes make it so much easier!
Miss B
Resident, Cavendish Park
Sandra was very welcoming and knowledgeable. Showed us around two homes, very interested!!
Ms M
Visitor, Hillside Way
Excellent customer service, Gail looked after us really well and was a mine of useful information, steering us through the process expertly. The quality of the build is far superior to other new builds that we viewed and the building after care is excellent. Neil the site manager was really helpful.
Mrs L
Resident, Wentworth View
Jones homes build quality, process of the sale was great and the sales executives and site manager at Beaumont Grange were really friendly and helpful throughout the process. Appreciate their wonderful support. Overall the handover process was clear and flawless.
Mr T
Resident, Beaumont Grange
From the first meeting until we moved in the team have been exceptional. Communication has been excellent. The interface between sales and site is as one and made the whole process go smoothly
Mr H
Resident, Wentworth View
The staff on site couldn’t have been more helpful, really easy to talk to and gain a relationship with. Nothing is too much trouble and feel like part of the family.
Mrs J
Resident, Cavendish Park
Brilliant Team! Thank you to the whole team for ensuring our move has been such a positive experience. We are delighted with the house, and are impressed with all members of the Jones team. Particular praise must go to Gail and Sam who ensured our completion day was so happy and special. Since moving in, we have been bowled over by the service we have received. No tiny snag is too much trouble, and the work is carried out quickly and professionally, with a caring attitude. Thank you!
Mrs W
Resident, Wentworth View
Our purchase experience, along with the support from the staff and the site manager, has been second to none. We didn't expect to be looked after so well.
Robert
Moorfield Park
Early days but impressed so far. We’re only in the very early stages of buying a Jones Home, however, Sandra on the Van Dyks village has been very helpful and knowledgeable. No question is too much trouble for her and she always welcomes us with a friendly smile. We hope the rest of the process and customer service team are as lovely. Thank you Sandra!
Mrs E
Purchaser, Van Dyk Village
Amazing! Service from start to finish has been fabulous and the build quality is outstanding
Mrs R
Resident, Lambcote Meadows